Terms and Conditions
These Terms and Conditions (“Terms”) govern your access to and use of Raatap, a closed-community ride coordination platform operated by Raatap (Proprietorship), Hyderabad, Telangana, India (“Raatap”, “we”, “us”, or “our”).
By accessing or using the Raatap platform (website, mobile application, or related services), you agree to be bound by these Terms. If you do not agree, you must not use the platform.
1. NATURE OF THE PLATFORM
Raatap is a technology platform that facilitates ride coordination within verified institutional or organizational communities.
- Raatap does not provide transportation services
- Raatap does not own, operate, or control any vehicle
- Raatap does not employ drivers or riders
All rides arranged through the platform are private, non-commercial arrangements between users. Any agreement, interaction, or transaction occurs solely between the participating users.
2. ELIGIBILITY
To use Raatap, you must:
- Be at least 18 years old
- Be a bona fide member of an institute or organization approved on the platform
- Provide accurate and complete information during registration
Raatap reserves the right to deny access to any user who does not meet eligibility requirements.
3. USER REGISTRATION & VERIFICATION
Users may be required to provide:
- Full name
- Phone number and email address
- Profile photograph
- Institutional ID and verification details
- Vehicle details (for Hosts)
- Driving license and insurance information
IMPORTANT NOTICE
Raatap performs limited verification to confirm institutional affiliation. Raatap does not conduct criminal background checks, driving skill assessments, or continuous monitoring of users. Users are solely responsible for the accuracy of information provided.
4. USER ROLES
Raatap supports multiple user roles, including:
Campus Admins may have access to certain user information for verification and moderation purposes and act under platform guidelines.
5. PODS, MATCHING & ACCESS CONTROL
Raatap uses a pod-based matching system to coordinate rides.
Users matched into a pod may view limited profile information of other pod members.
Contact details and direct communication information are restricted by default.
Access to full pod details is provided only after pod confirmation, which may require completion of a one-time fee.
6. FEES, PAYMENTS & CONFIRMATION
Certain features of Raatap, including pod confirmation, may require payment of a one-time fee.
- The applicability, amount, and refundability of fees are governed by the rules in effect at the time of payment.
- Payment signifies intent to participate in the pod.
- Raatap does not store sensitive payment information.
PAYMENT FAILURE/DELAY
If payment is not completed within the prescribed time, the pod may be deactivated, users may be reassigned, or new users may be matched.
7. POD EXIT, PRIOR NOTICE & USER BEHAVIOR
Users may exit a confirmed pod by providing prior notice, where applicable.
Proper Exit
Exiting with prior notice will not negatively impact future matching.
Repeated Exits
Misuse, disruptive behavior, or exits without notice may affect user score and matching eligibility.
8. HOST & RIDER RESPONSIBILITIES
For Hosts
- • Hold a valid driving license
- • Ensure vehicles are insured and roadworthy
- • Follow traffic laws and safety practices
- • Limit charges to cost-sharing (fuel/travel only)
For Riders
- • Respect hosts, vehicles, and schedules
- • Avoid illegal or disruptive behavior
- • Communication through agreed channels
9. SAFETY DISCLAIMER
Raatap does not guarantee the safety, quality, or conduct of any ride. Users acknowledge that:
- Participation in rides is voluntary
- Raatap does not provide insurance coverage
- Users assume all risks associated with ride coordination
Users are encouraged to take independent safety precautions.
10. LIMITATION OF LIABILITY
To the maximum extent permitted by law, Raatap shall not be liable for any injury, loss, damage, theft, accident, or dispute arising from rides or user interactions. This includes direct, indirect, incidental, or consequential damages.
11. PROHIBITED ACTIVITIES
- Providing false or misleading information
- Illegal, fraudulent, or abusive behavior
- Using the platform for commercial transportation
- Harassing, discriminating, or threatening other users
- Circumventing platform controls or payment mechanisms
12. SUSPENSION & TERMINATION
Raatap may suspend or terminate access to the platform at its discretion for policy violations, safety concerns, or misuse. Termination does not entitle users to compensation.
13. INDEMNIFICATION
You agree to indemnify and hold harmless Raatap and its representatives from any claims, damages, or liabilities arising from your use of the platform or violation of these Terms.
14. PRIVACY
Personal data is handled in accordance with the Raatap Privacy Policy, which forms an integral part of these Terms.
15. FORCE MAJEURE
Raatap shall not be liable for failure or delay caused by events beyond reasonable control, including natural disasters, system failures, or government actions.
16. GOVERNING LAW & DISPUTE RESOLUTION
These Terms are governed by the laws of India. Any dispute shall be resolved by arbitration in accordance with the Arbitration and Conciliation Act, 1996.
17. MODIFICATIONS TO TERMS
Raatap may update these Terms from time to time. Continued use of the platform after updates constitutes acceptance of the revised Terms.
18. CONTACT INFORMATION
If you have any questions regarding these Terms, please contact us: